Orders may be cancelled due to payment issues, stock availability, or other unforeseen circumstances. If your order has been cancelled and you're unsure why, please contact our Customer Support team at support@danishendurance.com. To help us process

Orders may be cancelled due to payment issues, stock availability, or other unforeseen circumstances.If your order has been cancelled and you&apos;re unsure why, please contact our Customer Support team at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a>.To help us process your request as quickly as possible, please include your order number in your email. We&apos;ll provide more information about the cancellation and, if necessary, help you place a new order.

Why was my order cancelled?

If your order has been cancelled, your refund will be processed automatically. Please note that in some cases, your order may be cancelled before the payment has been captured. If this happens, no refund is required because the payment was never comp

If your order has been cancelled, your refund will be processed automatically.Please note that in some cases, your order may be cancelled before the payment has been captured. If this happens, no refund is required because the payment was never completed. Depending on your bank or payment provider, you may still see a temporary authorization on your account, which is usually released automatically within a few business days.If your payment has already been captured, the amount will be refunded to your original payment method within 1&#x2013;2 business days. Please note that, depending on your bank or payment provider, it may take up to 5 business days for the refund to appear in your account.For security reasons, Danish Endurance can only issue refunds to the original payment method used for the purchase. This helps protect against fraud and ensures the integrity of our payment process.If your payment details have changed since you placed your order, we&apos;ll still need to refund the amount to the original payment method. In this case, please contact your bank or payment provider for assistance in locating or redirecting the refunded funds.

My order was cancelled. When will I receive my refund?

Before dispatch:If you would like to cancel your order, please submit a cancellation request or contact our Customer Support team at support@danishendurance.com as soon as possible. We'll make every effort to process your request before your order is

<h2 id="1-cancelling-your-order">1. Cancelling your order</h2>Before dispatch: If you would like to cancel your order, please submit a cancellation request or contact our Customer Support team at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a> as soon as possible. We&apos;ll make every effort to process your request before your order is dispatched. However, please note that submitting a cancellation request does not guarantee cancellation if your order has already entered processing.If your order has not yet been dispatched, we&apos;ll cancel it and issue a full refund.After dispatch: Once your order has been dispatched, we are no longer able to cancel it. However, you can return the items for a refund after you receive them. Please refer to our Return Policy for more information.<h2 id="2-changing-your-order">2. Changing your order</h2>Before dispatch: If you need to make changes to your order, such as updating the size, color, or quantity of an item, please contact us at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a> or submit a request as soon as possible. We&apos;ll make every effort to update your order before it is dispatched. However, please note that we cannot guarantee changes if your order has already entered processing.After dispatch: Once your order has been dispatched, we are unfortunately unable to make any changes. In this case, you can return the unwanted items after delivery and place a new order for the correct items.<h2 id="3-changing-your-shipping-address">3. Changing your shipping address</h2>Before dispatch: If you&apos;ve entered an incorrect shipping address, please contact us at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a> or submit a request as soon as possible. We&apos;ll do our best to update the address before your order is dispatched. However, please note that we cannot guarantee address changes if your order has already entered processing.After dispatch: Once your order has been dispatched, we are unable to change the shipping address. Depending on the carrier, you may be able to contact them directly to request a redirection of your package.

Can I cancel or change my order?

We're sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packaging our products, but unfortunately, damage can occasionally occur during transit. Check the contents:Carefully inspect both the package and the i

We&apos;re sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packaging our products, but unfortunately, damage can occasionally occur during transit.<h2 id="1-inspect-the-damage">1. Inspect the damage</h2>Check the contents: Carefully inspect both the package and the items inside. Please note any visible damage to the outer packaging, the product packaging, or the products themselves.Take photos: Please take clear photos of the damaged package and the affected product(s). These photos will help us assess the situation and resolve your case as quickly as possible.<h2 id="2-contact-our-customer-support-team">2. Contact our Customer Support team</h2>Please contact us as soon as possible at <a href="mailto:support@danishendurance.com">support@danishendurance.com</a>.To help us process your claim quickly, please include:<ul data-spread="false"><li>Your order number</li><li>The name of the damaged item(s)</li><li>A brief description of the damage</li><li>Clear photos of the damaged packaging and the damaged product(s)</li></ul><h2 id="3-what-happens-next">3. What happens next?</h2>Once we&apos;ve received your email, our team will review the information and photos you&apos;ve provided.Once we&apos;ve reviewed the information and photos, our team will work with you to find the best resolution.<h2 id="4-keep-the-damaged-items">4. Keep the damaged items</h2>Please keep the damaged product(s) and all original packaging until your case has been resolved. In some cases, we may ask you to return the damaged item or provide additional information.If a return is required, we&apos;ll provide a prepaid return label and cover the return shipping costs.<h2 id="5-carrier-related-damage">5. Carrier-related damage</h2>If the damage appears to have been caused during shipping, we may ask you to assist with a claim with the shipping carrier. We&apos;ll guide you through the process and provide any necessary documentation if required.We understand how disappointing it is to receive a damaged package, and we&apos;re committed to making things right as quickly as possible. Our goal is to ensure you receive your products in perfect condition and that you&apos;re satisfied with the outcome.

I received a damaged package

We're sorry to hear that you received the wrong item. We sincerely apologize for the mix-up and will do our best to resolve the issue as quickly as possible. To help us investigate your case, please include the following in your email:. Once we've re

We&apos;re sorry to hear that you received the wrong item. We sincerely apologize for the mix-up and will do our best to resolve the issue as quickly as possible.To help us investigate your case, please include the following in your email:<ul data-spread="false"><li>Your order number</li><li>The name of the item you received</li><li>The name of the item you were expecting to receive</li><li>A photo showing all the items you received in your package</li></ul>Once we&apos;ve received the information, we&apos;ll review your case and work with you to find the best solution. Our priority is to make sure you receive the correct product as quickly as possible.Your satisfaction is our priority, and we&apos;re here to help every step of the way.

I received the wrong item

If you've accidentally ordered the wrong size or color, don't worry. You can return or exchange your item within 30 days of receiving your order. To start a return or exchange, simply log in to your account on our website and submit a return request.

If you&apos;ve accidentally ordered the wrong size or color, don&apos;t worry. You can return or exchange your item within 30 days of receiving your order.To start a return or exchange, simply log in to your account on our website and submit a return request.The process is simple:<ol data-spread="false" start="1"><li>Log in to your account.</li><li>Submit a return or exchange request.</li><li>You&apos;ll receive a prepaid return label within 24 hours (Monday&#x2013;Friday).</li></ol>Please note that if you submit your request during the weekend, your return label will be sent on the next business day.Once we&apos;ve received and processed your returned item, we&apos;ll either send your replacement item or issue a refund, depending on your request.

Problemer med ordre

Why was my order cancelled?

My order was cancelled. When will I receive my refund?

Can I cancel or change my order?

I received a damaged package

I received the wrong item

I ordered the wrong size or color