I received a damaged packageOpdateret en måned siden

We're sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packaging our products, but unfortunately, damage can occasionally occur during transit.

1. Inspect the damage

Check the contents:
Carefully inspect both the package and the items inside. Please note any visible damage to the outer packaging, the product packaging, or the products themselves.

Take photos:
Please take clear photos of the damaged package and the affected product(s). These photos will help us assess the situation and resolve your case as quickly as possible.

2. Contact our Customer Support team

Please contact us as soon as possible at [email protected].

To help us process your claim quickly, please include:

• Your order number
• The name of the damaged item(s)
• A brief description of the damage
• Clear photos of the damaged packaging and the damaged product(s)

3. What happens next?

Once we've received your email, our team will review the information and photos you've provided.

Once we've reviewed the information and photos, our team will work with you to find the best resolution.

4. Keep the damaged items

Please keep the damaged product(s) and all original packaging until your case has been resolved. In some cases, we may ask you to return the damaged item or provide additional information.

If a return is required, we'll provide a prepaid return label and cover the return shipping costs.

5. Carrier-related damage

If the damage appears to have been caused during shipping, we may ask you to assist with a claim with the shipping carrier. We'll guide you through the process and provide any necessary documentation if required.

We understand how disappointing it is to receive a damaged package, and we're committed to making things right as quickly as possible. Our goal is to ensure you receive your products in perfect condition and that you're satisfied with the outcome.