Can I cancel or change my order?Opdateret en måned siden

1. Cancelling your order

Before dispatch:
If you would like to cancel your order, please submit a cancellation request or contact our Customer Support team at [email protected] as soon as possible. We'll make every effort to process your request before your order is dispatched. However, please note that submitting a cancellation request does not guarantee cancellation if your order has already entered processing.

If your order has not yet been dispatched, we'll cancel it and issue a full refund.

After dispatch:
Once your order has been dispatched, we are no longer able to cancel it. However, you can return the items for a refund after you receive them. Please refer to our Return Policy for more information.

2. Changing your order

Before dispatch:
If you need to make changes to your order, such as updating the size, color, or quantity of an item, please contact us at [email protected] or submit a request as soon as possible. We'll make every effort to update your order before it is dispatched. However, please note that we cannot guarantee changes if your order has already entered processing.

After dispatch:
Once your order has been dispatched, we are unfortunately unable to make any changes. In this case, you can return the unwanted items after delivery and place a new order for the correct items.

3. Changing your shipping address

Before dispatch:
If you've entered an incorrect shipping address, please contact us at [email protected] or submit a request as soon as possible. We'll do our best to update the address before your order is dispatched. However, please note that we cannot guarantee address changes if your order has already entered processing.

After dispatch:
Once your order has been dispatched, we are unable to change the shipping address. Depending on the carrier, you may be able to contact them directly to request a redirection of your package.