We are very sorry to hear that you've received an item that isn’t in the condition you expected. To resolve this as quickly as possible, please contact our support team at support@danishendurance.com. Kindly include the following details:. Please not

We are very sorry to hear that you&apos;ve received an item that isn&#x2019;t in the condition you expected.To resolve this as quickly as possible, please contact our support team at <a data-fr-linked="true" href="mailto:support@danishendurance.com">support@danishendurance.com</a>.&#xA0;Kindly include the following details:<ul><li>A description of the damage</li><li>A photo of the damaged product</li><li>Your order number</li><li>Confirmation of your address</li></ul>Please note that we are unable to assist with product issues for orders placed over a year ago.<div data-message-author-role="assistant" data-message-id="122be3dd-020d-451f-9d42-9b431f935b32" dir="auto" data-message-model-slug="gpt-5" id="isPasted">If your item was purchased somewhere other than our website, please start by contacting their customer service.If they are unable to help, you&#x2019;re welcome to contact us.</div>Our quality control process is designed to ensure that our customers have the best shopping experience, ensuring all items are delivered in their original condition.Thank you for your understanding and cooperation.

I Received a Faulty Item

We apologize for any inconvenience caused by the missing item from your order. We understand this can be frustrating, but rest assured, we're here to help. If you're missing a product or have any other concerns, please don't hesitate to contact us at

We apologize for any inconvenience caused by the missing item from your order. We understand this can be frustrating, but rest assured, we&apos;re here to help.&#xA0;If you&apos;re missing a product or have any other concerns, please don&apos;t hesitate to contact us at <a data-fr-linked="true" href="mailto:support@danishendurance.com" id="isPasted">support@danishendurance.com</a>.&#xA0;When contacting us please confirm your order number and what product your missing.We&apos;ll work quickly to resolve the issue for you and send you a replacement.&#xA0;

I’m Missing an Item from My Order

danish-endurance

Product Issue

Product / Order Issues

How Do I Track My Order?

Why Can't I Track My Package?

Why Is My Order Delayed?

Tracking

Why Haven't I Received an Order or Shipping Confirmation?

How Can I Change My Shipping Address?

Why Am I Being Charged Extra for Shipping When My Order Qualifies for Free Shipping?

How Much is Shipping?

Where Do You Ship To?

International Duties and Taxes

Shipping

How Long Does It Take to Deliver?

My Package Was Delivered, But I Haven’t Received It

Delivery

When Will I Receive My Refund?

What is Your Return Policy?

What Items Are Ineligible for Return?

How do I return a product?

Why Haven't I Received My Return Label?

Have You Received My Return?

Returns

Can I Exchange My Order?

When Will I Receive My Exchange Order?

Exchanges

Returns & Refunds

How Does the Gift Card Work?

My discount code isn’t working

How to get Discount codes and benefits

I forgot to add a promo code but already made a purchase

Black Friday Sale 2025!

Gift Cards & Discount codes

Payments

Why Was My Order Cancelled?

My Order Was Cancelled, When Will I Receive My Refund?

Can I Cancel or Change My Order?

I Received a Damaged Package

I Received the Incorrect Item

I Ordered the Wrong Size/Color

Order Issue

I’m Having Trouble with the Website

What are the Benefits of Creating an Account?

How Do I Reset My Account Password?

How Can I Delete My Account?

Account Issues

Technical Issues

When will a product be available again?

How Do I Know What Size to Choose?

Where are your products manufactured?

Sustainability Initiatives / Forest Project

Questions for products and sizes

How Do I Submit a Collab Request?

Collabs / Influencer Partnerships

How do I contact Customer service at DANISH ENDURANCE?

Customer Service