Once you've placed your order and completed the payment, you'll receive an order confirmation email at the email address you provided during checkout. You'll also receive a shipping confirmation email once your order has been dispatched. If you haven

Once you&apos;ve placed your order and completed the payment, you&apos;ll receive an order confirmation email at the email address you provided during checkout. You&apos;ll also receive a shipping confirmation email once your order has been dispatched.If you haven&apos;t received either email, please check your junk or spam folder. If you still can&apos;t find them, please contact us at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a>.If you accidentally entered an incorrect email address during checkout, please contact us at&#xA0;<a href="mailto:support@danishendurance.com">support@danishendurance.com</a>. To help us locate your order as quickly as possible, please include your full name and order number in your email.

Why haven't I received an order or shipping confirmation?

If you need to change your shipping address, please contact us as soon as possible at support@danishendurance.com. If your order has not yet been dispatched, we'll do our best to update the address before it ships. You can also submit a cancellation

If you need to change your shipping address, please contact us as soon as possible at <a href="mailto:support@danishendurance.com">support@danishendurance.com</a>. If your order has not yet been dispatched, we&apos;ll do our best to update the address before it ships.You can also submit a cancellation request on the order. We&apos;ll do our best to process your request before the order is dispatched, but please note that we cannot guarantee cancellation once an order has entered processing.If your order has already been dispatched, we are unfortunately unable to change the shipping address or cancel the order. In that case, please contact us, and we&apos;ll be happy to advise you on the next steps.

How can I change my shipping address?

To qualify for free shipping, your order must meet the minimum order value after any discounts or promotional offers have been applied. If you believe you've been charged incorrectly, we're here to help. Please contact us at support@danishendurance.c

To qualify for free shipping, your order must meet the minimum order value after any discounts or promotional offers have been applied.If you believe you&apos;ve been charged incorrectly, we&apos;re here to help. Please contact us at <a href="mailto:support@danishendurance.com">support@danishendurance.com</a> and include a screenshot of your order summary at checkout showing the full order total, including the shipping charge.&#xA0;This will help us investigate the issue more quickly and ensure you have the best possible shopping experience.

Why am I being charged for shipping when my order qualifies for free shipping?

We offer FREE shipping on all orders over DKK 699, USD 105, GBP 80, EUR 95, CAD 155, SEK 1,100, and NOK 1,120.

We offer&#xA0;FREE shipping on all orders over&#xA0;DKK 699, USD 105, GBP 80, EUR 95, CAD 155, SEK 1,100, and NOK 1,120.For orders below these amounts, shipping costs are calculated at checkout based on your delivery destination and the shipping method you select.

How much does shipping cost?

Taxes are included for all EU orders, and in Norway all taxes and duties are included. Outside the EU, such as the UK, US and Canada, import duties or taxes may apply.

Taxes are included for all orders shipped within the European Union (EU).For deliveries to countries outside the EU, including but not limited to the&#xA0;United Kingdom, the United States, and Canada, you may be required to pay import duties, customs fees, and/or local taxes.Please note:<ul data-spread="false"><li>United Kingdom: Duties and taxes may apply to orders over&#xA0;&#xA3;135.</li><li>Norway: All taxes and duties are included &#x2013; there are no extra costs on delivery.</li><li>Canada: Duties, taxes, and customs fees may apply depending on the value of your order and Canadian import regulations. These charges are determined by the Canada Border Services Agency (CBSA).</li></ul>If you refuse to accept a shipment, you will be responsible for any shipping charges, import duties, taxes, customs fees (where applicable), and the cost of returning the shipment to us. These costs will be deducted from your refund.

International duties and taxes

danish-endurance

Forsendelse

Levering

How do I track my order?

Why can't I track my package?

Why is my order delayed?

Tracking

What is the estimated delivery time?

When will I receive my refund?

Hvad er jeres returpolitik?

Hvilke varer kan ikke returneres?

Hvordan returnerer jeg et produkt?

Hvorfor har jeg ikke modtaget min returlabel?

Har I modtaget min returnering?

Returneringer

Can I exchange my order?

When will I receive my exchanged item?

Ombytning

Returneringer og tilbagebetalinger

How do gift cards work?

My discount code isn't working

How can I get discount codes and exclusive offers?

I forgot to apply my discount code

Gavekort og rabatkoder

What is Klarna?

Which payment methods do you accept?

Betalings metoder

Betalinger

Why was my order cancelled?

My order was cancelled. When will I receive my refund?

Can I cancel or change my order?

I received a damaged package

I received the wrong item

I ordered the wrong size or color

Problemer med ordre

Jeg har modtaget en defekt vare

I'm missing an item from my order

Problemer med produkter

Problemer med produkter/ordrer

I'm experiencing issues with the website

What are the benefits of creating an account?

How do I reset my password?

How can I delete my account?

Problem med konto

Tekniske problemer

When will an item be back in stock?

How do I know which size to choose?

Where are your products made?

Sustainability Initiatives & Forest Project

Spørgsmål til varer og størrelser

How do I submit a collaboration request?

Samarbejde / Influencer-partnerskab

Hvordan kontakter jeg kundeservice hos DANISH ENDURANCE?

Kundeservice