Why Haven't I Received an Order or Shipping Confirmation?Updated 9 months ago

When you place an order and complete the payment process, you will receive an order confirmation email at the email address you provided during the checkout process. Similarly, once your order has been shipped, you will receive a shipping confirmation email.

If you haven't received either of these emails, please ensure to check your junk or spam email folder. If the emails do not appear there, please contact us at [email protected].

Additionally, if you accidentally entered an incorrect email address, please contact us at the same email address. When emailing us, please confirm your full name and order number so that we can locate your information in our system and assist you promptly.