I Received a Damaged Package!Updated 8 months ago

We’re sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packing our products, but sometimes, damage can occur during transit. Here’s what you should do if you receive a damaged package:

1. Inspect the Damage:

Check the Contents: Carefully inspect the package and its contents. Take note of any visible damage to the box or packaging materials as well as to the products inside.

Photograph the Damage: We recommend taking clear photos of the damage, both to the outer packaging and the products themselves. These photos will help us assess the situation and assist you more effectively.

2. Contact Our Customer Service Team:

Report the Issue: As soon as possible, reach out to our customer service team at [email protected]. Provide a detailed description of the damage and attach the photos you’ve taken.

Include Order Details: Be sure to include your order number, the name of the damaged item(s), and any other relevant information in your email. This will help us quickly locate your order and assist you.

3. What Happens Next:

Assessment: Once we receive your report, our team will assess the situation based on the information and photos you provided.

Replacement or Refund: Depending on the extent of the damage, we will either send you a replacement product or offer a refund. We’ll work with you to determine the best solution based on your preference.

4. Keep the Damaged Items:

Hold Onto the Package: Please keep the damaged items and packaging until we’ve completed our assessment. In some cases, we may ask you to return the items or provide additional information.

Return Shipping: If we request that you return the damaged items, we will provide you with a prepaid return label and cover the cost of return shipping.

5. Preventing Future Issues:

Quality Control: We are continuously working to improve our packaging and shipping processes to minimize the risk of damage. Your feedback helps us identify areas where we can enhance our service.

6. Shipping Carrier Responsibility:

File a Claim: If the damage appears to have been caused by the shipping carrier, we may ask you to file a claim with them. We can guide you through this process and provide any necessary documentation.

We understand how disappointing it can be to receive a damaged package, and we are committed to making things right. Our goal is to ensure you receive your products in perfect condition and to provide you with a satisfactory resolution as quickly as possible.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!