How do I return a product?Updated 7 months ago

At Danish Endurance, we want to make the return process as smooth as possible for you. If you need to return a product, please follow the steps below depending on where your order was shipped from.

1. For Orders Shipped from Amazon:

- Contact Us: Please reach out to our customer service team at [email protected] to initiate the return process. Let us know if you would like a refund or a replacement item.

- Return Label: We will create a return label on the Amazon platform and send it to you via email.

- Package Your Return: Place the item in its original packaging (unused and in a sellable condition) and securely package it in a box or envelope.

- Ship the Item: Attach the return label to the package and take it to your nearest post office.

- Notify Us: Please provide us with the tracking number once you have shipped the package, so we can monitor its progress.

- Refund or Replacement: Once we receive the returned item at the Amazon warehouse, we will process your refund or send you a replacement, as per your request. Please allow up to 14 days for your refund to be processed.

- Please note that you are responsible for the return shipping cost.

2. For Orders Shipped from Our Warehouse in Denmark (Gramrode):

- Contact Us: Send an email to [email protected] to inform us of your return. Specify whether you would like a refund or a replacement item, and confirm your delivery address.

- Create a Shipping Label: You will need to create your own return label and cover the cost of return shipping.

Please do not send the package to a parcel shop, as it cannot be collected.

- Package Your Return: Ensure the product is unused, in its original packaging, and securely packaged in a box or envelope. Include your order number and request for an exchange or refund in the package.

- Ship the Item: Send the package directly to our warehouse at the address provided.

- Refund or Replacement: Once we receive the returned item at our warehouse, we will process your refund or send you a replacement, as per your request. This usually takes a few days.

Please note that you are responsible for the return shipping cost.

3. For Danish customers:

Log in to your profile on our website.

Create a return request by selecting the item(s) you wish to return or exchange.

Use the prepaid DAO return label, and follow the instructions for shipping. A fee of 39 kr. will be deducted from your refund once your return is processed.