Can I Cancel or Change My Order?Updated 8 months ago

1. Cancelling Your Order:

Before Shipment: If you wish to cancel your order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund.

After Shipment: Once your order has been shipped, we are unable to cancel it. However, you can return the items for a refund after you receive them. Please refer to our return policy for more details.

2. Changing Your Order:

Before Shipment: If you need to make changes to your order, such as altering the size, color, or quantity of an item, contact us immediately at [email protected]. If your order has not yet been processed, we’ll do our best to accommodate your request.

After Shipment: Unfortunately, once your order has been shipped, we cannot make any changes. In this case, you can return the unwanted items once they arrive and place a new order for the correct items.

3. Changing Your Shipping Address:

Before Shipment: If you realize that you’ve entered an incorrect shipping address, please contact us as soon as possible. If the order hasn’t been shipped yet, we can update the address for you.

After Shipment: If your order has already been dispatched, we are unable to change the shipping address. You may need to contact the shipping carrier directly to see if they can redirect the package.