¿Cuándo recibiré el reembolso?Actualizado 8 months ago

1. Processing your return:

Amazon Orders: If your order was fulfilled by Amazon, we will issue your refund once the returned item has been received and processed at the Amazon warehouse. This usually takes 3-5 business days after the item arrives at the warehouse.

Orders to Gramrode warehouse: For orders returned to our warehouse in Denmark (Gramrode), we will process your refund within 2-4 business days after receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your payment method.

2. Refund to your payment method

Credit/debit card: Once your refund has been processed, it can take 5-10 business days to appear in your bank account, depending on your bank's processing times.

PayPal: If you paid via PayPal, the refund should appear in your PayPal account within 1-3 business days of processing.

Other payment methods: Refund times for other payment methods may vary. Please check with your payment provider for specific details.

3. Refund Notification:

Email Confirmation: You will receive a confirmation email once your refund has been processed. This email will include details of the refunded amount and the payment method used.