When will I receive my refund?Opdateret en måned siden

1. Processing your return

Amazon orders:
If your order was fulfilled by Amazon, we'll issue your refund once the returned item has been received and processed at Amazon's warehouse. This usually takes 3–5 business days after the item arrives at the warehouse.

Orders shipped from our warehouse in Denmark:
For orders returned to our warehouse in Denmark (Gramrode), we'll process your refund within 2–4 business days after receiving your returned item. Depending on your payment method, it may take additional time for the refund to appear in your account.

2. Refund to your original payment method

Credit or debit card:
Once your refund has been processed, it may take 5–10 business days for the funds to appear in your bank account, depending on your bank's processing times.

PayPal:
If you paid with PayPal, your refund should appear in your PayPal account within 1–3 business days after it has been processed.

Other payment methods:
Refund processing times for other payment methods may vary. Please contact your payment provider for more information.

3. Refund confirmation

You'll receive a confirmation email as soon as your refund has been processed. The email will include details of the refunded amount and the payment method used for the refund.